Suggestions, Comments or Complaints

We welcome constructive suggestions for how we can improve our practice. However, on occasion you may be unhappy about something that has occurred in school. We will do our best to work with you to resolve any issues quickly and sensitively. Our view is that most issues can be resolved without commencing a formal complaint process. 

Parents, carers or guardians should, in the first instance, make an appointment to speak to the class teacher about the concern. This appointment can be made by telephone via the school office, in person, or by writing a request in your child’s Reading Record direct to the class teacher. Many concerns can be resolved by simple clarification or the provision of information and most concerns or complaints are normally resolved at this point. If necessary, members of the school’s Senior Leadership Team may be involved at this stage.

If the member of staff first contacted cannot resolve the matter immediately, they should make a clear not of the date, name, contact address, phone number and brief details of the concern. This information will be passed to the Principal at the earliest opportunity.

If the issue has not been resolved by this stage, parents should ask for an appointment to meet with the Vice Principal (Mrs Watson) or Principal (Mrs Elsley). Prior to the meeting, discussions may take place with the class teacher to gain background information. In some circumstances where it is deemed appropriate and necessary, the class teacher may also be present in the meeting.

Our Promise to you

• We will deal with your suggestion, comment concern or complaint honestly, politely and in confidence.
• It will be looked into thoroughly, fairly and as quickly as possible.
• We will keep you up to date with what we are doing.
• We will apologise if we have made a mistake.
• We will tell you what we are going to do to put things right